feat: 全路径建单微信推送 + IMAP BODY 空 POP3 fallback
问题背景： 1. 网易企业邮箱 IMAP 对部分邮件返回空 BODY，worker 与手动扫描均无法获取正文 2. 6 处建单入口中仅 worker 有推送（且因取不到邮件而瘫痪），导入工单后无微信通知 改动： - 新增 pop3-fetcher.ts：共享 POP3 获取模块（Message-ID 精确匹配， 含 CRLF 防护、TLS 证书校验、50MB 上限、dot-stuffing、超时等加固） - 新增 ticket-notifier.ts：共享推送模块，fire-and-forget 不阻塞建单， 动态读 webhook、字段截断、assign_time 护栏、限频去重、5s 超时兜底 - mail-monitor.ts：worker fetchUnread 加 POP3 fallback，恢复自动建单 - worker.ts：检查 createTicketFromEmail 返回值，防与 notifier 双推 - 6 处建单入口接入推送：手动建单/外部API/手动扫描/手动扫描导入（单条）、 Excel 批量（事务后汇总单条）、worker（保持内联推送） - scan-emails 内联 POP3 重构为引用共享模块 经三轮多独立审查员审查（设计+实现+集成）+ LOW 修复复审，全部零阻塞。
This commit is contained in:
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@ -14,6 +14,7 @@
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"cookie": "^1.0.2",
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"cookie": "^1.0.2",
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"docx": "^9.1.1",
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"docx": "^9.1.1",
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"echarts": "^5.5.0",
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"echarts": "^5.5.0",
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"imap-simple": "^5.1.0",
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"imapflow": "^1.4.2",
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"imapflow": "^1.4.2",
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"jsonwebtoken": "^9.0.2",
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"jsonwebtoken": "^9.0.2",
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"jszip": "^3.10.1",
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"jszip": "^3.10.1",
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"node": ">= 4"
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}
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}
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},
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},
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"node_modules/imap": {
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"version": "0.8.19",
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"license": "MIT",
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"dependencies": {
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"iconv-lite": "~0.4.13",
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"imap": "^0.8.18",
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"nodeify": "^1.0.0",
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"license": "MIT"
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"license": "MIT",
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"dependencies": {
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"core-util-is": "~1.0.0",
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"inherits": "~2.0.1",
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"isarray": "0.0.1",
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"string_decoder": "~0.10.x"
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}
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},
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"node_modules/imap/node_modules/string_decoder": {
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"version": "0.10.31",
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"resolved": "https://registry.npmjs.org/string_decoder/-/string_decoder-0.10.31.tgz",
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"integrity": "sha512-ev2QzSzWPYmy9GuqfIVildA4OdcGLeFZQrq5ys6RtiuF+RQQiZWr8TZNyAcuVXyQRYfEO+MsoB/1BuQVhOJuoQ==",
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"license": "MIT"
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},
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"node_modules/imapflow": {
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"node_modules/imapflow": {
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"version": "1.4.2",
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"version": "1.4.2",
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"resolved": "https://registry.npmjs.org/imapflow/-/imapflow-1.4.2.tgz",
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"resolved": "https://registry.npmjs.org/imapflow/-/imapflow-1.4.2.tgz",
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@ -4032,6 +4098,12 @@
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"node": ">=0.12.0"
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"node": ">=0.12.0"
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"node_modules/is-promise": {
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"version": "1.0.1",
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"license": "MIT"
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"node_modules/isarray": {
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"version": "1.0.0",
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"resolved": "https://registry.npmjs.org/isarray/-/isarray-1.0.0.tgz",
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@ -4952,6 +5024,16 @@
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"node": ">=20"
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"node": ">=20"
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}
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}
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},
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},
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"node_modules/nodeify": {
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"version": "1.0.1",
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"resolved": "https://registry.npmjs.org/nodeify/-/nodeify-1.0.1.tgz",
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"integrity": "sha512-n7C2NyEze8GCo/z73KdbjRsBiLbv6eBn1FxwYKQ23IqGo7pQY3mhQan61Sv7eEDJCiyUjTVrVkXTzJCo1dW7Aw==",
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"license": "MIT",
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"dependencies": {
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"is-promise": "~1.0.0",
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"promise": "~1.3.0"
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}
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"node_modules/nodemailer": {
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"node_modules/nodemailer": {
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"version": "9.0.1",
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"version": "9.0.1",
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"resolved": "https://registry.npmjs.org/nodemailer/-/nodemailer-9.0.1.tgz",
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"resolved": "https://registry.npmjs.org/nodemailer/-/nodemailer-9.0.1.tgz",
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"node": ">=0.4.0"
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"version": "1.3.0",
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"resolved": "https://registry.npmjs.org/promise/-/promise-1.3.0.tgz",
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"license": "MIT",
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"dependencies": {
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"is-promise": "~1"
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"node_modules/prop-types": {
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"version": "15.8.1",
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"resolved": "https://registry.npmjs.org/prop-types/-/prop-types-15.8.1.tgz",
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"integrity": "sha512-tYC1Q1hgyRuHgloV/YXs2w15unPVh8qfu/qCTfhTYamaw7fyhumKa2yGpdSo87vY32rIclj+4fWYQXUMs9EHvg==",
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"license": "MIT"
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"license": "MIT"
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},
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"node_modules/quoted-printable": {
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"version": "1.0.1",
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"resolved": "https://registry.npmjs.org/quoted-printable/-/quoted-printable-1.0.1.tgz",
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"license": "MIT",
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"dependencies": {
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"utf8": "^2.1.0"
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"bin": {
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"quoted-printable": "bin/quoted-printable"
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"node_modules/rc": {
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"resolved": "https://registry.npmjs.org/rc/-/rc-1.2.8.tgz",
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},
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"echarts": "^5.5.0",
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"imap-simple": "^5.1.0",
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"imapflow": "^1.4.2",
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"imapflow": "^1.4.2",
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"jsonwebtoken": "^9.0.2",
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import { getCurrentUser } from '@/lib/auth'
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import { hasPermission } from '@/lib/permissions'
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import { hasPermission } from '@/lib/permissions'
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import { writeAuditLog, getClientIP } from '@/lib/audit'
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import { writeAuditLog, getClientIP } from '@/lib/audit'
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import { notifyTicketCreated } from '@/lib/monitor/ticket-notifier'
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interface ImportEmail {
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interface ImportEmail {
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msg_id: string
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msg_id: string
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order_number: email.order_number,
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order_number: email.order_number,
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status: 'imported',
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})
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})
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void notifyTicketCreated({
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ticket_no: email.order_number,
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device_ip: null,
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device_sn: null,
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device_name: null,
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ticket_type: null,
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content: `从邮件导入：${email.subject}`,
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assign_time: null,
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}).catch(e => console.error('[scan-import] notify 失败:', e))
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} catch (err) {
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} catch (err) {
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errors++
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errors++
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results.push({
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results.push({
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import { getCurrentUser } from '@/lib/auth'
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import { hasPermission } from '@/lib/permissions'
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import { hasPermission } from '@/lib/permissions'
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import { getMonitorConfig } from '@/lib/monitor/settings-manager'
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import { getMonitorConfig } from '@/lib/monitor/settings-manager'
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import { ImapFlow } from 'imapflow'
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import Imap from 'imap'
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import { simpleParser } from 'mailparser'
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import { simpleParser } from 'mailparser'
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import * as cheerio from 'cheerio'
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import { formatBeijingTime } from '@/lib/monitor/types'
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import { formatBeijingTime } from '@/lib/monitor/types'
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import { writeAuditLog, getClientIP } from '@/lib/audit'
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import { writeAuditLog, getClientIP } from '@/lib/audit'
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import { getScanState, setScanState, isCancelRequested, resetCancelFlag } from '@/lib/monitor/scan-state'
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import { getScanState, setScanState, isCancelRequested, resetCancelFlag } from '@/lib/monitor/scan-state'
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import { fetchPOP3Emails, normalizeMessageId } from '@/lib/monitor/pop3-fetcher'
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import { notifyTicketCreated } from '@/lib/monitor/ticket-notifier'
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interface ScanResult {
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interface ScanResult {
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status: 'running' | 'completed' | 'error' | 'cancelling'
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status: 'running' | 'completed' | 'error' | 'cancelling'
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@ -99,9 +102,9 @@ export async function POST(request: NextRequest) {
|
||||||
|
|
||||||
const clientIP = getClientIP(request)
|
const clientIP = getClientIP(request)
|
||||||
|
|
||||||
// 检查是否有正在运行的扫描
|
// 检查是否有正在运行的扫描（包括取消中的扫描）
|
||||||
const currentScan = getScanState()
|
const currentScan = getScanState()
|
||||||
if (currentScan?.status === 'running') {
|
if (currentScan?.status === 'running' || currentScan?.status === 'cancelling') {
|
||||||
return NextResponse.json({ error: '扫描正在进行中，请稍后再试' }, { status: 409 })
|
return NextResponse.json({ error: '扫描正在进行中，请稍后再试' }, { status: 409 })
|
||||||
}
|
}
|
||||||
|
|
||||||
|
|
@ -153,13 +156,16 @@ async function scanEmails(
|
||||||
clientIP: string | null,
|
clientIP: string | null,
|
||||||
userId: number
|
userId: number
|
||||||
): Promise<void> {
|
): Promise<void> {
|
||||||
const client = new ImapFlow({
|
// 使用 imap 库（与 Python 版本兼容）替代 imapflow
|
||||||
|
// imapflow 对单部分 text/html 邮件的 source 获取有 bug
|
||||||
|
const imap = new Imap({
|
||||||
|
user: config.mail.address,
|
||||||
|
password: config.mail.password,
|
||||||
host: config.mail.imap_server,
|
host: config.mail.imap_server,
|
||||||
port: config.mail.imap_port,
|
port: config.mail.imap_port,
|
||||||
secure: true,
|
tls: true,
|
||||||
auth: { user: config.mail.address, pass: config.mail.password },
|
connTimeout: 15000,
|
||||||
logger: false,
|
authTimeout: 15000,
|
||||||
connectionTimeout: 15_000,
|
|
||||||
})
|
})
|
||||||
|
|
||||||
// 整体超时控制
|
// 整体超时控制
|
||||||
|
|
@ -174,161 +180,309 @@ async function scanEmails(
|
||||||
return false
|
return false
|
||||||
}
|
}
|
||||||
|
|
||||||
try {
|
// 将 IMAP 回调风格封装为 Promise
|
||||||
await client.connect()
|
function imapConnect(): Promise<void> {
|
||||||
const lock = await client.getMailboxLock('INBOX')
|
return new Promise((resolve, reject) => {
|
||||||
|
imap.once('ready', () => resolve())
|
||||||
|
imap.once('error', (err: Error) => reject(err))
|
||||||
|
imap.connect()
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
||||||
// 详情计数器
|
function imapOpenBox(boxName: string, readOnly: boolean): Promise<Imap.Box> {
|
||||||
const detailsCounter = { total: 0 }
|
return new Promise((resolve, reject) => {
|
||||||
|
imap.openBox(boxName, readOnly, (err: Error | null, box: Imap.Box) => {
|
||||||
|
if (err) reject(err)
|
||||||
|
else resolve(box)
|
||||||
|
})
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
||||||
try {
|
function imapSearch(criteria: any[]): Promise<number[]> {
|
||||||
// 搜索邮件
|
return new Promise((resolve, reject) => {
|
||||||
const uids = await client.search({ since }, { uid: true })
|
// imap.search 返回 UID（imap.fetch 默认也使用 UID）
|
||||||
if (!uids || uids.length === 0) {
|
imap.search(criteria, (err: Error | null, results: number[]) => {
|
||||||
scanState.status = 'completed'
|
if (err) reject(err)
|
||||||
scanState.completedAt = formatBeijingTime()
|
else resolve(results)
|
||||||
return
|
})
|
||||||
}
|
})
|
||||||
|
}
|
||||||
|
|
||||||
scanState.stats.total = uids.length
|
// 获取单封邮件的原始内容（使用 UID 获取）
|
||||||
|
function fetchEmailRaw(uid: number): Promise<Buffer> {
|
||||||
|
return new Promise((resolve, reject) => {
|
||||||
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) 开始获取`)
|
||||||
|
// imap.fetch 默认使用 UID，无需 uid: true
|
||||||
|
const fetch = imap.fetch(uid, { bodies: '', markSeen: false })
|
||||||
|
let emailBuffer = Buffer.alloc(0)
|
||||||
|
let messageCount = 0
|
||||||
|
let bodyCount = 0
|
||||||
|
|
||||||
// 处理每封邮件
|
fetch.on('message', (msg: any, seqno: number) => {
|
||||||
for (const uid of uids) {
|
messageCount++
|
||||||
// 检查取消标志
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) message 事件触发, seqno=${seqno}`)
|
||||||
if (isCancelRequested()) {
|
msg.on('body', (stream: any, info: any) => {
|
||||||
scanState.status = 'completed'
|
bodyCount++
|
||||||
scanState.completedAt = formatBeijingTime()
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) body 事件触发, info=${JSON.stringify(info)}`)
|
||||||
scanState.error = '用户取消'
|
const chunks: Buffer[] = []
|
||||||
break
|
stream.on('data', (chunk: Buffer) => {
|
||||||
}
|
chunks.push(chunk)
|
||||||
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) 收到数据块, 大小=${chunk.length}`)
|
||||||
// 检查超时
|
|
||||||
if (checkTimeout()) {
|
|
||||||
break
|
|
||||||
}
|
|
||||||
|
|
||||||
try {
|
|
||||||
// 使用 body: '' 获取完整邮件内容
|
|
||||||
const msg = await client.fetchOne(uid, { uid: true, body: '' }, { uid: true })
|
|
||||||
if (!msg) {
|
|
||||||
console.log(`[Scan] 邮件 ${uid} 获取失败，跳过`)
|
|
||||||
continue
|
|
||||||
}
|
|
||||||
|
|
||||||
// 尝试多种方式获取邮件内容
|
|
||||||
const rawSource = (msg as any).source || (msg as any).body || (msg as any).rfc822
|
|
||||||
if (!rawSource) {
|
|
||||||
console.log(`[Scan] 邮件 ${uid} 无内容，跳过 (keys: ${Object.keys(msg).join(',')})`)
|
|
||||||
continue
|
|
||||||
}
|
|
||||||
|
|
||||||
const parsed = await simpleParser(rawSource as Buffer)
|
|
||||||
const subject = parsed.subject || ''
|
|
||||||
const date = parsed.date ? formatBeijingTime(parsed.date) : formatBeijingTime()
|
|
||||||
const msgId = parsed.messageId || String(uid)
|
|
||||||
|
|
||||||
// 提取工单号
|
|
||||||
const orderNumber = extractOrderNumber(subject)
|
|
||||||
if (!orderNumber) {
|
|
||||||
scanState.stats.matched++
|
|
||||||
addDetail(scanState, {
|
|
||||||
msg_id: msgId,
|
|
||||||
subject,
|
|
||||||
date,
|
|
||||||
order_number: null,
|
|
||||||
status: 'skipped',
|
|
||||||
error: '无法提取工单号',
|
|
||||||
}, detailsCounter)
|
|
||||||
continue
|
|
||||||
}
|
|
||||||
|
|
||||||
// 检查工单是否已存在（tickets 表以 id 作为工单号）
|
|
||||||
const existing = db.prepare('SELECT id FROM tickets WHERE id = ?').get(parseInt(orderNumber))
|
|
||||||
if (existing) {
|
|
||||||
scanState.stats.skipped++
|
|
||||||
scanState.stats.matched++
|
|
||||||
addDetail(scanState, {
|
|
||||||
msg_id: msgId,
|
|
||||||
subject,
|
|
||||||
date,
|
|
||||||
order_number: orderNumber,
|
|
||||||
status: 'skipped',
|
|
||||||
ticket_no: orderNumber,
|
|
||||||
error: '工单已存在',
|
|
||||||
}, detailsCounter)
|
|
||||||
continue
|
|
||||||
}
|
|
||||||
|
|
||||||
// 检查是否已处理过
|
|
||||||
const processed = db.prepare('SELECT msg_id FROM processed_emails WHERE msg_id = ?').get(msgId)
|
|
||||||
if (processed) {
|
|
||||||
scanState.stats.skipped++
|
|
||||||
scanState.stats.matched++
|
|
||||||
addDetail(scanState, {
|
|
||||||
msg_id: msgId,
|
|
||||||
subject,
|
|
||||||
date,
|
|
||||||
order_number: orderNumber,
|
|
||||||
status: 'skipped',
|
|
||||||
error: '邮件已处理过',
|
|
||||||
}, detailsCounter)
|
|
||||||
continue
|
|
||||||
}
|
|
||||||
|
|
||||||
// 创建工单（使用 id 作为工单号）
|
|
||||||
const ticketId = parseInt(orderNumber)
|
|
||||||
|
|
||||||
db.prepare(`
|
|
||||||
INSERT INTO tickets (id, content, current_status, created_by, created_at, updated_at)
|
|
||||||
VALUES (?, ?, 'open', ?, datetime('now', '+8 hours'), datetime('now', '+8 hours'))
|
|
||||||
`).run(ticketId, `从邮件导入：${subject}`, userId)
|
|
||||||
|
|
||||||
// 记录已处理邮件
|
|
||||||
db.prepare("INSERT OR IGNORE INTO processed_emails (msg_id, subject) VALUES (?, ?)").run(msgId, subject)
|
|
||||||
|
|
||||||
// 审计日志
|
|
||||||
writeAuditLog({
|
|
||||||
userId: userId,
|
|
||||||
apiKeyId: null,
|
|
||||||
action: 'import',
|
|
||||||
entityType: 'ticket',
|
|
||||||
entityId: ticketId,
|
|
||||||
details: { created: { ticket_no: orderNumber, source: 'email_scan' } },
|
|
||||||
ipAddress: clientIP,
|
|
||||||
})
|
})
|
||||||
|
stream.on('end', () => {
|
||||||
|
emailBuffer = Buffer.concat(chunks)
|
||||||
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) body 结束, 总大小=${emailBuffer.length}`)
|
||||||
|
})
|
||||||
|
})
|
||||||
|
})
|
||||||
|
|
||||||
scanState.stats.imported++
|
fetch.once('end', () => {
|
||||||
scanState.stats.matched++
|
console.log(`[Scan] fetchEmailRaw(uid=${uid}) fetch 结束, messageCount=${messageCount}, bodyCount=${bodyCount}, 最终大小=${emailBuffer.length}`)
|
||||||
addDetail(scanState, {
|
resolve(emailBuffer)
|
||||||
msg_id: msgId,
|
})
|
||||||
subject,
|
fetch.once('error', (err: Error) => {
|
||||||
date,
|
console.error(`[Scan] fetchEmailRaw(uid=${uid}) fetch 错误:`, err.message)
|
||||||
order_number: orderNumber,
|
reject(err)
|
||||||
status: 'imported',
|
})
|
||||||
ticket_no: orderNumber,
|
})
|
||||||
}, detailsCounter)
|
}
|
||||||
} catch (err) {
|
|
||||||
scanState.stats.errors++
|
// 通过 IMAP ENVELOPE 获取邮件的 Message-ID（BODY 为空时 ENVELOPE 仍可用）
|
||||||
addDetail(scanState, {
|
// 用于与 POP3 邮件精确匹配，避免脆弱的位置对齐
|
||||||
msg_id: String(uid),
|
// 注意：只请求 envelope，不能带 bodies（BODY 为空时 attributes 事件不会触发）
|
||||||
subject: '',
|
function fetchEmailMessageId(uid: number): Promise<string | null> {
|
||||||
date: '',
|
return new Promise((resolve) => {
|
||||||
order_number: null,
|
let messageId: string | null = null
|
||||||
status: 'error',
|
try {
|
||||||
error: err instanceof Error ? err.message : '处理失败',
|
const fetch = imap.fetch(uid, { envelope: true } as any)
|
||||||
}, detailsCounter)
|
fetch.on('message', (msg: any) => {
|
||||||
}
|
msg.on('attributes', (attrs: any) => {
|
||||||
|
messageId = attrs?.envelope?.messageId || null
|
||||||
|
})
|
||||||
|
})
|
||||||
|
fetch.once('end', () => resolve(normalizeMessageId(messageId)))
|
||||||
|
fetch.once('error', () => resolve(null))
|
||||||
|
} catch {
|
||||||
|
resolve(null)
|
||||||
|
}
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
||||||
|
const detailsCounter = { total: 0 }
|
||||||
|
|
||||||
|
try {
|
||||||
|
await imapConnect()
|
||||||
|
console.log('[Scan] IMAP 连接成功')
|
||||||
|
await imapOpenBox('INBOX', true)
|
||||||
|
|
||||||
|
// 搜索邮件：将 since 日期转换为 IMAP SINCE 格式
|
||||||
|
const sinceStr = since.toLocaleDateString('en-US', { day: '2-digit', month: 'short', year: 'numeric' })
|
||||||
|
const uids = await imapSearch([['SINCE', sinceStr]])
|
||||||
|
console.log(`[Scan] 搜索条件 SINCE "${sinceStr}"，找到 ${uids.length} 封邮件`)
|
||||||
|
|
||||||
|
if (!uids || uids.length === 0) {
|
||||||
|
scanState.status = 'completed'
|
||||||
|
scanState.completedAt = formatBeijingTime()
|
||||||
|
imap.end()
|
||||||
|
saveScanHistory(scanState, userId)
|
||||||
|
return
|
||||||
|
}
|
||||||
|
|
||||||
|
scanState.stats.total = uids.length
|
||||||
|
|
||||||
|
// POP3 fallback 状态：IMAP 近期邮件 BODY 为空时自动切换
|
||||||
|
// pop3Map: Message-ID → 原始邮件 Buffer；pop3Attempted: 是否已尝试（无论成败，避免重连风暴）
|
||||||
|
let pop3Map: Map<string, Buffer> = new Map()
|
||||||
|
let pop3Attempted = false
|
||||||
|
|
||||||
|
// 逐封处理邮件
|
||||||
|
for (let idx = 0; idx < uids.length; idx++) {
|
||||||
|
const uid = uids[idx]
|
||||||
|
if (isCancelRequested()) {
|
||||||
|
scanState.status = 'completed'
|
||||||
|
scanState.completedAt = formatBeijingTime()
|
||||||
|
scanState.error = '用户取消'
|
||||||
|
break
|
||||||
|
}
|
||||||
|
if (checkTimeout()) break
|
||||||
|
|
||||||
|
try {
|
||||||
|
// 获取完整邮件原始内容（RFC822 格式），优先 IMAP，失败时 POP3 fallback
|
||||||
|
let rawEmail: Buffer | null = await fetchEmailRaw(uid)
|
||||||
|
|
||||||
|
// IMAP BODY 为空时，首次触发 POP3 fallback（一次性拉取所有邮件建立 Message-ID 索引）
|
||||||
|
if ((!rawEmail || rawEmail.length === 0) && !pop3Attempted) {
|
||||||
|
console.log(`[Scan] IMAP 返回空 (uid=${uid})，启用 POP3 fallback`)
|
||||||
|
pop3Attempted = true // 无论成败都置位，避免每封空邮件都重连
|
||||||
|
try {
|
||||||
|
pop3Map = await fetchPOP3Emails(config.mail.address, config.mail.password, uids.length)
|
||||||
|
} catch (pop3Err) {
|
||||||
|
console.error('[Scan] POP3 fallback 失败:', pop3Err instanceof Error ? pop3Err.message : pop3Err)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// 从 POP3 缓存中按 Message-ID 精确匹配（通过 IMAP ENVELOPE 获取当前 UID 的 Message-ID）
|
||||||
|
if ((!rawEmail || rawEmail.length === 0) && pop3Map.size > 0) {
|
||||||
|
const targetMsgId = await fetchEmailMessageId(uid)
|
||||||
|
if (targetMsgId && pop3Map.has(targetMsgId)) {
|
||||||
|
rawEmail = pop3Map.get(targetMsgId)!
|
||||||
|
console.log(`[Scan] POP3 fallback 命中: uid=${uid}, msgId=${targetMsgId}, size=${rawEmail.length}`)
|
||||||
|
} else {
|
||||||
|
console.log(`[Scan] POP3 fallback 未命中: uid=${uid}, msgId=${targetMsgId || '(未获取到)'}`)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if (!rawEmail || rawEmail.length === 0) {
|
||||||
|
console.log(`[Scan] 邮件 ${uid} 内容为空（IMAP + POP3 均失败），跳过`)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
|
||||||
|
// 使用 mailparser 解析邮件
|
||||||
|
const parsed = await simpleParser(rawEmail)
|
||||||
|
const subject = parsed.subject || ''
|
||||||
|
const from = parsed.from?.text || ''
|
||||||
|
const date = parsed.date ? formatBeijingTime(parsed.date) : formatBeijingTime()
|
||||||
|
const msgId = parsed.messageId || String(uid)
|
||||||
|
|
||||||
|
console.log(`[Scan] 邮件 ${uid}: subject="${subject}", from="${from}", 大小=${rawEmail.length}`)
|
||||||
|
|
||||||
|
// 邮件过滤：检查发件人是否匹配
|
||||||
|
if (config.filter.sender_email) {
|
||||||
|
const senderMatch = from.toLowerCase().includes(config.filter.sender_email.toLowerCase())
|
||||||
|
if (!senderMatch) {
|
||||||
|
console.log(`[Scan] 邮件 ${uid}: 发件人不匹配，跳过`)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// 邮件过滤：检查主题关键词是否匹配
|
||||||
|
if (config.filter.subject_keywords && config.filter.subject_keywords.length > 0) {
|
||||||
|
const keywordMatch = config.filter.subject_keywords.some(kw =>
|
||||||
|
subject.toLowerCase().includes(kw.toLowerCase())
|
||||||
|
)
|
||||||
|
if (!keywordMatch) {
|
||||||
|
console.log(`[Scan] 邮件 ${uid}: 主题关键词不匹配，跳过`)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// 提取工单号
|
||||||
|
const orderNumber = extractOrderNumber(subject)
|
||||||
|
if (!orderNumber) {
|
||||||
|
scanState.stats.matched++
|
||||||
|
addDetail(scanState, {
|
||||||
|
msg_id: msgId, subject, date,
|
||||||
|
order_number: null, status: 'skipped', error: '无法提取工单号',
|
||||||
|
}, detailsCounter)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
|
||||||
|
// 检查工单是否已存在
|
||||||
|
const existing = db.prepare('SELECT id FROM tickets WHERE id = ?').get(parseInt(orderNumber))
|
||||||
|
if (existing) {
|
||||||
|
scanState.stats.skipped++
|
||||||
|
scanState.stats.matched++
|
||||||
|
addDetail(scanState, {
|
||||||
|
msg_id: msgId, subject, date,
|
||||||
|
order_number: orderNumber, status: 'skipped', ticket_no: orderNumber, error: '工单已存在',
|
||||||
|
}, detailsCounter)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
|
||||||
|
// 检查是否已处理过
|
||||||
|
const processed = db.prepare('SELECT msg_id FROM processed_emails WHERE msg_id = ?').get(msgId)
|
||||||
|
if (processed) {
|
||||||
|
scanState.stats.skipped++
|
||||||
|
scanState.stats.matched++
|
||||||
|
addDetail(scanState, {
|
||||||
|
msg_id: msgId, subject, date,
|
||||||
|
order_number: orderNumber, status: 'skipped', error: '邮件已处理过',
|
||||||
|
}, detailsCounter)
|
||||||
|
continue
|
||||||
|
}
|
||||||
|
|
||||||
|
// 从邮件 HTML 正文中提取故障信息（参考 Python 脚本的 extract_fault_info）
|
||||||
|
const htmlContent = parsed.html || ''
|
||||||
|
const ticketInfo = buildTicketContent(subject, orderNumber, htmlContent)
|
||||||
|
|
||||||
|
// 根据设备 IP 查询 assets 站点获取节点名称
|
||||||
|
if (ticketInfo.device_ip) {
|
||||||
|
try {
|
||||||
|
const assetsUrl = process.env.ASSETS_URL || 'https://assets.tlyq.ai'
|
||||||
|
const assetsApiKey = process.env.ASSETS_API_KEY || ''
|
||||||
|
if (!assetsApiKey) {
|
||||||
|
console.log(`[Scan] 跳过设备名称查询: ASSETS_API_KEY 未配置`)
|
||||||
|
} else {
|
||||||
|
const headers: Record<string, string> = { 'Authorization': `Bearer ${assetsApiKey}` }
|
||||||
|
const controller = new AbortController()
|
||||||
|
const timeout = setTimeout(() => controller.abort(), 5000)
|
||||||
|
try {
|
||||||
|
const assetsResp = await fetch(`${assetsUrl}/api/assets?filter_business_ip=${encodeURIComponent(ticketInfo.device_ip)}`, { headers, signal: controller.signal })
|
||||||
|
clearTimeout(timeout)
|
||||||
|
if (assetsResp.ok) {
|
||||||
|
const assetsData = await assetsResp.json()
|
||||||
|
if (assetsData.data && assetsData.data.length > 0) {
|
||||||
|
ticketInfo.device_name = assetsData.data[0].node_name || null
|
||||||
|
console.log(`[Scan] 设备 IP ${ticketInfo.device_ip} → 节点名称: ${ticketInfo.device_name}`)
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
console.error(`[Scan] assets API 返回 ${assetsResp.status} (IP: ${ticketInfo.device_ip})`)
|
||||||
|
}
|
||||||
|
} catch (fetchErr) {
|
||||||
|
clearTimeout(timeout)
|
||||||
|
throw fetchErr
|
||||||
|
}
|
||||||
|
}
|
||||||
|
} catch (e) {
|
||||||
|
console.error(`[Scan] 查询设备名称失败 (IP: ${ticketInfo.device_ip}): ${e instanceof Error ? e.message : e}`)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// 创建工单，填入提取的字段
|
||||||
|
const ticketId = parseInt(orderNumber)
|
||||||
|
db.prepare(`
|
||||||
|
INSERT INTO tickets (id, content, device_ip, device_sn, device_name, ticket_type, assign_time, current_status, created_by, created_at, updated_at)
|
||||||
|
VALUES (?, ?, ?, ?, ?, ?, ?, 'open', ?, datetime('now', '+8 hours'), datetime('now', '+8 hours'))
|
||||||
|
`).run(ticketId, ticketInfo.content, ticketInfo.device_ip, ticketInfo.device_sn, ticketInfo.device_name, ticketInfo.ticket_type, ticketInfo.assign_time, userId)
|
||||||
|
|
||||||
|
db.prepare("INSERT OR IGNORE INTO processed_emails (msg_id, subject) VALUES (?, ?)").run(msgId, subject)
|
||||||
|
|
||||||
|
writeAuditLog({
|
||||||
|
userId, apiKeyId: null, action: 'import', entityType: 'ticket', entityId: ticketId,
|
||||||
|
details: { created: { ticket_no: orderNumber, source: 'email_scan' } },
|
||||||
|
ipAddress: clientIP,
|
||||||
|
})
|
||||||
|
|
||||||
|
void notifyTicketCreated({
|
||||||
|
ticket_no: orderNumber,
|
||||||
|
device_ip: ticketInfo.device_ip,
|
||||||
|
device_sn: ticketInfo.device_sn,
|
||||||
|
device_name: ticketInfo.device_name,
|
||||||
|
ticket_type: ticketInfo.ticket_type,
|
||||||
|
content: ticketInfo.content,
|
||||||
|
assign_time: ticketInfo.assign_time,
|
||||||
|
}).catch(e => console.error('[scan-emails] notify 失败:', e))
|
||||||
|
|
||||||
|
scanState.stats.imported++
|
||||||
|
scanState.stats.matched++
|
||||||
|
addDetail(scanState, {
|
||||||
|
msg_id: msgId, subject, date,
|
||||||
|
order_number: orderNumber, status: 'imported', ticket_no: orderNumber,
|
||||||
|
}, detailsCounter)
|
||||||
|
} catch (err) {
|
||||||
|
scanState.stats.errors++
|
||||||
|
addDetail(scanState, {
|
||||||
|
msg_id: String(uid), subject: '', date: '',
|
||||||
|
order_number: null, status: 'error',
|
||||||
|
error: err instanceof Error ? err.message : '处理失败',
|
||||||
|
}, detailsCounter)
|
||||||
}
|
}
|
||||||
} finally {
|
|
||||||
lock.release()
|
|
||||||
}
|
}
|
||||||
|
|
||||||
// 记录截断信息
|
|
||||||
if (scanState.detailsTruncated) {
|
if (scanState.detailsTruncated) {
|
||||||
console.log(`[Scan] 详情列表已截断: 共 ${detailsCounter.total} 条，仅保存前 ${MAX_DETAILS} 条`)
|
console.log(`[Scan] 详情列表已截断: 共 ${detailsCounter.total} 条，仅保存前 ${MAX_DETAILS} 条`)
|
||||||
}
|
}
|
||||||
|
|
||||||
// 只有状态仍然是 running 时才设置为 completed（避免覆盖超时/取消状态）
|
|
||||||
if (scanState.status === 'running') {
|
if (scanState.status === 'running') {
|
||||||
scanState.status = 'completed'
|
scanState.status = 'completed'
|
||||||
scanState.completedAt = formatBeijingTime()
|
scanState.completedAt = formatBeijingTime()
|
||||||
|
|
@ -337,15 +491,125 @@ async function scanEmails(
|
||||||
scanState.status = 'error'
|
scanState.status = 'error'
|
||||||
scanState.completedAt = formatBeijingTime()
|
scanState.completedAt = formatBeijingTime()
|
||||||
scanState.error = err instanceof Error ? err.message : '连接失败'
|
scanState.error = err instanceof Error ? err.message : '连接失败'
|
||||||
// 不再 re-throw，避免外层 catch 重复处理
|
|
||||||
} finally {
|
} finally {
|
||||||
try { await client.logout() } catch {}
|
try { imap.end() } catch {}
|
||||||
}
|
}
|
||||||
|
|
||||||
// 保存扫描历史到数据库
|
|
||||||
saveScanHistory(scanState, userId)
|
saveScanHistory(scanState, userId)
|
||||||
}
|
}
|
||||||
|
|
||||||
|
// 提取的邮件信息结构
|
||||||
|
interface ExtractedTicketInfo {
|
||||||
|
content: string
|
||||||
|
device_ip: string | null
|
||||||
|
device_sn: string | null
|
||||||
|
device_name: string | null
|
||||||
|
ticket_type: string | null
|
||||||
|
fault_time: string | null
|
||||||
|
fault_info: string | null
|
||||||
|
auth_note: string | null
|
||||||
|
assign_time: string | null
|
||||||
|
}
|
||||||
|
|
||||||
|
// 从邮件 HTML 正文中提取故障信息，参考 Python 脚本的 extract_fault_info
|
||||||
|
function buildTicketContent(subject: string, orderNumber: string, htmlContent: string): ExtractedTicketInfo {
|
||||||
|
const result: ExtractedTicketInfo = {
|
||||||
|
content: '',
|
||||||
|
device_ip: null,
|
||||||
|
device_sn: null,
|
||||||
|
device_name: null,
|
||||||
|
ticket_type: null,
|
||||||
|
fault_time: null,
|
||||||
|
fault_info: null,
|
||||||
|
auth_note: null,
|
||||||
|
assign_time: null,
|
||||||
|
}
|
||||||
|
|
||||||
|
// 提取工单类型
|
||||||
|
if (subject.includes('OEM诊断')) {
|
||||||
|
result.ticket_type = 'OEM诊断'
|
||||||
|
} else if (subject.includes('OEM维修')) {
|
||||||
|
result.ticket_type = 'OEM维修'
|
||||||
|
}
|
||||||
|
|
||||||
|
// 使用 cheerio 解析 HTML 表格
|
||||||
|
if (htmlContent) {
|
||||||
|
const $ = cheerio.load(htmlContent)
|
||||||
|
|
||||||
|
// 先定位包含"故障信息"的目标表格，避免混入无关表格
|
||||||
|
let targetTable = $('table').filter((_, table) => {
|
||||||
|
return $(table).text().includes('故障信息')
|
||||||
|
}).first()
|
||||||
|
|
||||||
|
// 如果没找到包含"故障信息"的表格，使用第一个表格
|
||||||
|
if (targetTable.length === 0) {
|
||||||
|
targetTable = $('table').first()
|
||||||
|
}
|
||||||
|
|
||||||
|
// 遍历目标表格的行，提取键值对
|
||||||
|
targetTable.find('tr').each((_, row) => {
|
||||||
|
const cells = $(row).find('td')
|
||||||
|
if (cells.length >= 2) {
|
||||||
|
const key = $(cells[0]).text().trim()
|
||||||
|
const value = $(cells[1]).text().trim()
|
||||||
|
|
||||||
|
switch (key) {
|
||||||
|
case '故障发生时间：':
|
||||||
|
case '故障发生时间':
|
||||||
|
result.fault_time = value
|
||||||
|
result.assign_time = value
|
||||||
|
break
|
||||||
|
case '服务器SN：':
|
||||||
|
case '服务器SN':
|
||||||
|
result.device_sn = value
|
||||||
|
break
|
||||||
|
case '服务器IP地址：':
|
||||||
|
case '服务器IP地址':
|
||||||
|
case '服务器IP：':
|
||||||
|
case '服务器IP':
|
||||||
|
result.device_ip = value
|
||||||
|
break
|
||||||
|
case '故障信息：':
|
||||||
|
case '故障信息':
|
||||||
|
result.fault_info = value
|
||||||
|
break
|
||||||
|
case '授权说明：':
|
||||||
|
case '授权说明':
|
||||||
|
result.auth_note = value
|
||||||
|
break
|
||||||
|
}
|
||||||
|
}
|
||||||
|
})
|
||||||
|
|
||||||
|
// Fallback：如果表格提取失败，使用正则从纯文本中提取
|
||||||
|
if (!result.fault_info) {
|
||||||
|
const textContent = $.text().replace(/\s+/g, ' ')
|
||||||
|
const faultMatch = textContent.match(/故障信息[：:\s]*(.+?)(?=授权说明|$)/i)
|
||||||
|
if (faultMatch) {
|
||||||
|
result.fault_info = faultMatch[1].trim()
|
||||||
|
}
|
||||||
|
}
|
||||||
|
if (!result.device_ip) {
|
||||||
|
const textContent = $.text().replace(/\s+/g, ' ')
|
||||||
|
const ipMatch = textContent.match(/(?:服务器IP地址|服务器IP|IP)[：:\s]*(\d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3})/)
|
||||||
|
if (ipMatch) {
|
||||||
|
result.device_ip = ipMatch[1]
|
||||||
|
}
|
||||||
|
}
|
||||||
|
if (!result.device_sn) {
|
||||||
|
const textContent = $.text().replace(/\s+/g, ' ')
|
||||||
|
const snMatch = textContent.match(/服务器SN[：:\s]*([A-Za-z0-9]+)/)
|
||||||
|
if (snMatch) {
|
||||||
|
result.device_sn = snMatch[1]
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// content 只包含故障信息
|
||||||
|
result.content = result.fault_info || null
|
||||||
|
return result
|
||||||
|
}
|
||||||
|
|
||||||
// 保存扫描历史到数据库
|
// 保存扫描历史到数据库
|
||||||
function saveScanHistory(scanState: ScanResult, userId: number): void {
|
function saveScanHistory(scanState: ScanResult, userId: number): void {
|
||||||
try {
|
try {
|
||||||
|
|
|
||||||
|
|
@ -3,6 +3,7 @@ import { getDb } from '@/lib/db'
|
||||||
import { initDatabase } from '@/lib/db-schema'
|
import { initDatabase } from '@/lib/db-schema'
|
||||||
import { verifyApiKey } from '@/lib/auth'
|
import { verifyApiKey } from '@/lib/auth'
|
||||||
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
||||||
|
import { notifyTicketCreated } from '@/lib/monitor/ticket-notifier'
|
||||||
|
|
||||||
function verifyEnvApiKey(key: string): boolean {
|
function verifyEnvApiKey(key: string): boolean {
|
||||||
const allowed = process.env.ALLOWED_API_KEYS || ''
|
const allowed = process.env.ALLOWED_API_KEYS || ''
|
||||||
|
|
@ -97,6 +98,16 @@ export async function POST(request: NextRequest) {
|
||||||
ipAddress: getClientIP(request)
|
ipAddress: getClientIP(request)
|
||||||
})
|
})
|
||||||
|
|
||||||
|
void notifyTicketCreated({
|
||||||
|
ticket_no: ticketNo,
|
||||||
|
device_ip: body.device_ip || null,
|
||||||
|
device_sn: body.device_sn || null,
|
||||||
|
device_name: body.device_name || null,
|
||||||
|
ticket_type: body.ticket_type || null,
|
||||||
|
content: body.content || null,
|
||||||
|
assign_time: body.assign_time || null,
|
||||||
|
}).catch(e => console.error('[external] notify 失败:', e))
|
||||||
|
|
||||||
return NextResponse.json({ ticket, created: true }, { status: 201 })
|
return NextResponse.json({ ticket, created: true }, { status: 201 })
|
||||||
} catch (e) {
|
} catch (e) {
|
||||||
const msg = e instanceof Error ? e.message : '创建失败'
|
const msg = e instanceof Error ? e.message : '创建失败'
|
||||||
|
|
|
||||||
|
|
@ -5,6 +5,7 @@ import { getCurrentUser } from '@/lib/auth'
|
||||||
import { hasPermission } from '@/lib/permissions'
|
import { hasPermission } from '@/lib/permissions'
|
||||||
import { parseExcelTickets } from '@/lib/excel'
|
import { parseExcelTickets } from '@/lib/excel'
|
||||||
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
||||||
|
import { notifyBatchSummary } from '@/lib/monitor/ticket-notifier'
|
||||||
|
|
||||||
function validateTicketNo(ticketNo: string): string | null {
|
function validateTicketNo(ticketNo: string): string | null {
|
||||||
if (!/^\d{14}$/.test(ticketNo)) {
|
if (!/^\d{14}$/.test(ticketNo)) {
|
||||||
|
|
@ -135,6 +136,11 @@ export async function POST(request: NextRequest) {
|
||||||
ipAddress: getClientIP(request),
|
ipAddress: getClientIP(request),
|
||||||
})
|
})
|
||||||
|
|
||||||
|
// 事务提交后汇总推送（后台，不阻塞响应）
|
||||||
|
if (imported.length > 0) {
|
||||||
|
void notifyBatchSummary(imported).catch(e => console.error('[import] notify 失败:', e))
|
||||||
|
}
|
||||||
|
|
||||||
return NextResponse.json({
|
return NextResponse.json({
|
||||||
success: true,
|
success: true,
|
||||||
imported: imported.length,
|
imported: imported.length,
|
||||||
|
|
|
||||||
|
|
@ -4,6 +4,7 @@ import { initDatabase } from '@/lib/db-schema'
|
||||||
import { getCurrentUser } from '@/lib/auth'
|
import { getCurrentUser } from '@/lib/auth'
|
||||||
import { hasPermission } from '@/lib/permissions'
|
import { hasPermission } from '@/lib/permissions'
|
||||||
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
import { writeAuditLog, getClientIP } from '@/lib/audit'
|
||||||
|
import { notifyTicketCreated } from '@/lib/monitor/ticket-notifier'
|
||||||
|
|
||||||
export async function GET(request: NextRequest) {
|
export async function GET(request: NextRequest) {
|
||||||
try {
|
try {
|
||||||
|
|
@ -167,6 +168,18 @@ export async function POST(request: NextRequest) {
|
||||||
})
|
})
|
||||||
|
|
||||||
const ticket = db.prepare('SELECT * FROM tickets WHERE id = ?').get(result.lastInsertRowid)
|
const ticket = db.prepare('SELECT * FROM tickets WHERE id = ?').get(result.lastInsertRowid)
|
||||||
|
|
||||||
|
// fire-and-forget 微信推送，不阻塞响应
|
||||||
|
void notifyTicketCreated({
|
||||||
|
ticket_no: ticketNo,
|
||||||
|
device_ip: body.device_ip || null,
|
||||||
|
device_sn: body.device_sn || null,
|
||||||
|
device_name: body.device_name || null,
|
||||||
|
ticket_type: body.ticket_type || null,
|
||||||
|
content: body.content || null,
|
||||||
|
assign_time: body.assign_time || null,
|
||||||
|
}).catch(e => console.error('[tickets] notify 失败:', e))
|
||||||
|
|
||||||
return NextResponse.json({ ticket }, { status: 201 })
|
return NextResponse.json({ ticket }, { status: 201 })
|
||||||
} catch (e) {
|
} catch (e) {
|
||||||
const msg = e instanceof Error ? e.message : '创建失败'
|
const msg = e instanceof Error ? e.message : '创建失败'
|
||||||
|
|
|
||||||
|
|
@ -3,6 +3,7 @@ import { ImapFlow } from 'imapflow'
|
||||||
import { simpleParser } from 'mailparser'
|
import { simpleParser } from 'mailparser'
|
||||||
import * as cheerio from 'cheerio'
|
import * as cheerio from 'cheerio'
|
||||||
import type { EmailInfo, FaultInfo, MonitorConfig } from './types'
|
import type { EmailInfo, FaultInfo, MonitorConfig } from './types'
|
||||||
|
import { fetchPOP3Emails, normalizeMessageId } from './pop3-fetcher'
|
||||||
|
|
||||||
export class MailMonitor {
|
export class MailMonitor {
|
||||||
private client: ImapFlow | null = null
|
private client: ImapFlow | null = null
|
||||||
|
|
@ -67,12 +68,36 @@ export class MailMonitor {
|
||||||
const uids = await this.client.search({ since }, { uid: true })
|
const uids = await this.client.search({ since }, { uid: true })
|
||||||
if (!uids || uids.length === 0) return []
|
if (!uids || uids.length === 0) return []
|
||||||
|
|
||||||
|
// IMAP BODY 为空时的 POP3 fallback 状态（网易企业邮箱已知问题）
|
||||||
|
let pop3Map: Map<string, Buffer> = new Map()
|
||||||
|
let pop3Attempted = false
|
||||||
|
|
||||||
const emails: EmailInfo[] = []
|
const emails: EmailInfo[] = []
|
||||||
for (const uid of uids) {
|
for (const uid of uids) {
|
||||||
try {
|
try {
|
||||||
|
let source: Buffer | null = null
|
||||||
const msg = await this.client.fetchOne(uid, { source: true, uid: true }, { uid: true })
|
const msg = await this.client.fetchOne(uid, { source: true, uid: true }, { uid: true })
|
||||||
if (!msg || !('source' in msg) || !(msg as any).source) continue
|
if (msg && 'source' in msg && (msg as any).source) {
|
||||||
const parsed = await simpleParser((msg as any).source as Buffer)
|
source = (msg as any).source as Buffer
|
||||||
|
}
|
||||||
|
// IMAP source 为空 → 首次触发 POP3 fallback（一次性拉取建索引）
|
||||||
|
if (!source && !pop3Attempted) {
|
||||||
|
pop3Attempted = true
|
||||||
|
try {
|
||||||
|
pop3Map = await fetchPOP3Emails(config.mail.address, config.mail.password, uids.length)
|
||||||
|
} catch (e) {
|
||||||
|
console.error(`[Worker] POP3 fallback 失败: ${e instanceof Error ? e.message : e}`)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
// 通过 imapflow ENVELOPE 取 Message-ID，归一化后与 POP3 Map 精确匹配
|
||||||
|
if (!source && pop3Map.size > 0) {
|
||||||
|
const envMsg = await this.client.fetchOne(uid, { envelope: true, uid: true }, { uid: true })
|
||||||
|
const mid = normalizeMessageId((envMsg as any)?.envelope?.messageId || null)
|
||||||
|
if (mid && pop3Map.has(mid)) source = pop3Map.get(mid)!
|
||||||
|
}
|
||||||
|
if (!source) continue
|
||||||
|
|
||||||
|
const parsed = await simpleParser(source)
|
||||||
const emailInfo: EmailInfo = {
|
const emailInfo: EmailInfo = {
|
||||||
msg_id: parsed.messageId || String(uid),
|
msg_id: parsed.messageId || String(uid),
|
||||||
subject: parsed.subject || '',
|
subject: parsed.subject || '',
|
||||||
|
|
|
||||||
|
|
@ -0,0 +1,237 @@
|
||||||
|
// src/lib/monitor/pop3-fetcher.ts
|
||||||
|
// 从 scan-emails 抽取的共享 POP3 获取模块。
|
||||||
|
// 用途：IMAP 服务器返回空 BODY 时的 fallback（网易企业邮箱 imaphz.qiye.163.com 已知问题）。
|
||||||
|
import * as tls from 'tls'
|
||||||
|
|
||||||
|
// 规范化 Message-ID：去除尖括号和首尾空白，统一为可比较的键
|
||||||
|
export function normalizeMessageId(raw: string | null | undefined): string | null {
|
||||||
|
if (!raw) return null
|
||||||
|
const m = raw.match(/<([^>]+)>/)
|
||||||
|
const id = (m ? m[1] : raw).trim()
|
||||||
|
return id || null
|
||||||
|
}
|
||||||
|
|
||||||
|
// 从原始邮件 Buffer 的头部提取 Message-ID（正则，避免完整解析开销）
|
||||||
|
export function extractMessageIdFromRaw(buf: Buffer): string | null {
|
||||||
|
// 只在头部区域查找（第一个空行之前）
|
||||||
|
const headerEnd = buf.indexOf('\r\n\r\n', 0, 'latin1')
|
||||||
|
const headerRegion = (headerEnd !== -1 ? buf.subarray(0, headerEnd) : buf).toString('latin1')
|
||||||
|
const m = headerRegion.match(/^Message-I[dD]:\s*(.+)$/im)
|
||||||
|
return m ? normalizeMessageId(m[1]) : null
|
||||||
|
}
|
||||||
|
|
||||||
|
// POP3 邮件获取（IMAP 返回空 BODY 时的 fallback）
|
||||||
|
// 返回 Map<规范化 Message-ID, 原始邮件 Buffer>，通过 Message-ID 精确匹配，避免脆弱的位置对齐
|
||||||
|
export async function fetchPOP3Emails(
|
||||||
|
mailAddress: string,
|
||||||
|
mailPassword: string,
|
||||||
|
count: number
|
||||||
|
): Promise<Map<string, Buffer>> {
|
||||||
|
const POP3_HOST = 'pophz.qiye.163.com'
|
||||||
|
const POP3_PORT = 995
|
||||||
|
const POP3_CMD_TIMEOUT = 30000
|
||||||
|
const POP3_MAX_RESPONSE = 50 * 1024 * 1024 // 单封邮件响应上限 50MB，防内存耗尽
|
||||||
|
|
||||||
|
// 校验凭据不含 CRLF，防止 POP3 命令注入
|
||||||
|
if (/[\r\n]/.test(mailAddress) || /[\r\n]/.test(mailPassword)) {
|
||||||
|
throw new Error('POP3 凭据包含非法字符（CRLF）')
|
||||||
|
}
|
||||||
|
|
||||||
|
return new Promise((resolve, reject) => {
|
||||||
|
console.log(`[Scan] POP3: 连接 ${POP3_HOST}:${POP3_PORT}, 获取最近 ${count} 封`)
|
||||||
|
// 网易企业邮箱持有受信任 CA 证书，启用完整证书 + SNI 校验
|
||||||
|
const socket = tls.connect(POP3_PORT, POP3_HOST, { servername: POP3_HOST })
|
||||||
|
|
||||||
|
let settled = false
|
||||||
|
let cmdResolve: ((v: Buffer) => void) | null = null
|
||||||
|
let cmdReject: ((e: Error) => void) | null = null
|
||||||
|
let cmdTimeout: NodeJS.Timeout | null = null
|
||||||
|
let isMultiline = false
|
||||||
|
let chunks: Buffer[] = []
|
||||||
|
let bufLen = 0
|
||||||
|
|
||||||
|
function resetCmd(): void {
|
||||||
|
cmdResolve = null
|
||||||
|
cmdReject = null
|
||||||
|
if (cmdTimeout) { clearTimeout(cmdTimeout); cmdTimeout = null }
|
||||||
|
isMultiline = false
|
||||||
|
chunks = []
|
||||||
|
bufLen = 0
|
||||||
|
}
|
||||||
|
|
||||||
|
// 统一收尾：确保 socket 关闭且 Promise 只 settle 一次
|
||||||
|
function finish(err: Error | null, value?: Map<string, Buffer>): void {
|
||||||
|
if (settled) return
|
||||||
|
settled = true
|
||||||
|
try { socket.destroy() } catch {}
|
||||||
|
if (err) reject(err)
|
||||||
|
else resolve(value || new Map())
|
||||||
|
}
|
||||||
|
|
||||||
|
// 索引 Buffer 中的子串位置（避免字符串往返）
|
||||||
|
function indexOfCRLFDotCRLF(buf: Buffer): number {
|
||||||
|
return buf.indexOf('\r\n.\r\n', 0, 'latin1')
|
||||||
|
}
|
||||||
|
|
||||||
|
socket.on('data', (data: Buffer) => {
|
||||||
|
if (settled) return
|
||||||
|
chunks.push(data)
|
||||||
|
bufLen += data.length
|
||||||
|
|
||||||
|
if (bufLen > POP3_MAX_RESPONSE) {
|
||||||
|
// 超限直接销毁连接放弃本次 fallback，避免脏连接续用导致后续响应错位
|
||||||
|
finish(new Error('POP3 响应超过大小上限'))
|
||||||
|
return
|
||||||
|
}
|
||||||
|
|
||||||
|
if (!cmdResolve) return
|
||||||
|
const buf = Buffer.concat(chunks)
|
||||||
|
|
||||||
|
if (isMultiline) {
|
||||||
|
// 单行错误响应（-ERR ...\r\n）在多行模式下也需即时识别，避免白等超时
|
||||||
|
if (buf.length >= 4 && buf.subarray(0, 4).toString('latin1') === '-ERR') {
|
||||||
|
if (buf.indexOf('\r\n', 0, 'latin1') !== -1) {
|
||||||
|
const r = cmdResolve
|
||||||
|
resetCmd()
|
||||||
|
r(buf)
|
||||||
|
return
|
||||||
|
}
|
||||||
|
}
|
||||||
|
// 多行响应以 \r\n.\r\n 结束
|
||||||
|
if (indexOfCRLFDotCRLF(buf) !== -1) {
|
||||||
|
const r = cmdResolve
|
||||||
|
resetCmd()
|
||||||
|
r(buf)
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
// 单行响应以 \r\n 结束
|
||||||
|
if (buf.indexOf('\r\n', 0, 'latin1') !== -1) {
|
||||||
|
const r = cmdResolve
|
||||||
|
resetCmd()
|
||||||
|
r(buf)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
})
|
||||||
|
|
||||||
|
function sendCmd(cmd: string, multiline = false): Promise<Buffer> {
|
||||||
|
return new Promise((res, rej) => {
|
||||||
|
resetCmd()
|
||||||
|
cmdResolve = res
|
||||||
|
cmdReject = rej
|
||||||
|
isMultiline = multiline
|
||||||
|
cmdTimeout = setTimeout(() => {
|
||||||
|
const r = cmdReject
|
||||||
|
resetCmd()
|
||||||
|
if (r) r(new Error(`POP3 命令超时: ${cmd.split(' ')[0]}`))
|
||||||
|
}, POP3_CMD_TIMEOUT)
|
||||||
|
socket.write(cmd + '\r\n')
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
||||||
|
// 等待 greeting（带超时，防止服务器静默导致整个扫描永久挂起）
|
||||||
|
function waitGreeting(): Promise<Buffer> {
|
||||||
|
return new Promise((res, rej) => {
|
||||||
|
resetCmd()
|
||||||
|
cmdResolve = res
|
||||||
|
cmdReject = rej
|
||||||
|
isMultiline = false
|
||||||
|
cmdTimeout = setTimeout(() => {
|
||||||
|
const r = cmdReject
|
||||||
|
resetCmd()
|
||||||
|
if (r) r(new Error('POP3 greeting 超时'))
|
||||||
|
}, POP3_CMD_TIMEOUT)
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
||||||
|
socket.on('error', (err: Error) => {
|
||||||
|
const rej = cmdReject
|
||||||
|
resetCmd()
|
||||||
|
if (rej) rej(err)
|
||||||
|
else finish(err)
|
||||||
|
})
|
||||||
|
|
||||||
|
// 服务器主动关闭连接时，拒绝任何 pending 命令，避免永久挂起
|
||||||
|
socket.on('close', () => {
|
||||||
|
const rej = cmdReject
|
||||||
|
resetCmd()
|
||||||
|
if (rej) rej(new Error('POP3 连接被关闭'))
|
||||||
|
else finish(new Error('POP3 连接被关闭'))
|
||||||
|
})
|
||||||
|
|
||||||
|
// 从原始邮件 Buffer 提取正文（去掉 POP3 状态行 + 结束标记 + dot-stuffing 反填充）
|
||||||
|
function extractEmailBody(resp: Buffer): Buffer {
|
||||||
|
const headerEnd = resp.indexOf('\r\n', 0, 'latin1')
|
||||||
|
const bodyEnd = indexOfCRLFDotCRLF(resp)
|
||||||
|
const start = headerEnd + 2
|
||||||
|
const end = bodyEnd !== -1 ? bodyEnd : resp.length
|
||||||
|
let body = resp.subarray(start, end)
|
||||||
|
// dot-stuffing 反填充：行首 "\r\n.." → "\r\n."，开头 ".." → "."（RFC 1939）
|
||||||
|
const text = body.toString('latin1')
|
||||||
|
const unstuffed = text.replace(/\r\n\.\./g, '\r\n.').replace(/^\.\./, '.')
|
||||||
|
body = Buffer.from(unstuffed, 'latin1')
|
||||||
|
return body
|
||||||
|
}
|
||||||
|
|
||||||
|
// POP3 协议流程
|
||||||
|
;(async () => {
|
||||||
|
try {
|
||||||
|
const greeting = await waitGreeting()
|
||||||
|
if (!greeting.toString('latin1').startsWith('+OK')) {
|
||||||
|
throw new Error(`POP3 greeting 异常: ${greeting.toString('latin1').substring(0, 80)}`)
|
||||||
|
}
|
||||||
|
|
||||||
|
// 登录
|
||||||
|
let resp = await sendCmd(`USER ${mailAddress}`)
|
||||||
|
if (!resp.toString('latin1').startsWith('+OK')) throw new Error('POP3 USER 失败')
|
||||||
|
|
||||||
|
resp = await sendCmd(`PASS ${mailPassword}`)
|
||||||
|
if (!resp.toString('latin1').startsWith('+OK')) throw new Error('POP3 PASS 失败')
|
||||||
|
console.log('[Scan] POP3: 登录成功')
|
||||||
|
|
||||||
|
// STAT 获取总数
|
||||||
|
resp = await sendCmd('STAT')
|
||||||
|
const totalMatch = resp.toString('latin1').match(/\+OK (\d+)/)
|
||||||
|
const total = totalMatch ? parseInt(totalMatch[1]) : 0
|
||||||
|
console.log(`[Scan] POP3: 共 ${total} 封邮件`)
|
||||||
|
|
||||||
|
if (total === 0) {
|
||||||
|
await sendCmd('QUIT').catch(() => {})
|
||||||
|
finish(null, new Map())
|
||||||
|
return
|
||||||
|
}
|
||||||
|
|
||||||
|
// RETR 最后 count 封（POP3 seqno 升序 = 时间升序，与 IMAP UID 顺序一致）
|
||||||
|
// 用 Message-ID 作为键，与 IMAP ENVELOPE 精确匹配，避免位置错位
|
||||||
|
const fetchCount = Math.min(count, total)
|
||||||
|
const emailMap = new Map<string, Buffer>()
|
||||||
|
let okCount = 0
|
||||||
|
for (let i = total - fetchCount + 1; i <= total; i++) {
|
||||||
|
try {
|
||||||
|
resp = await sendCmd(`RETR ${i}`, true)
|
||||||
|
if (resp.toString('latin1', 0, 3) === '+OK') {
|
||||||
|
const body = extractEmailBody(resp)
|
||||||
|
const msgId = extractMessageIdFromRaw(body)
|
||||||
|
if (msgId) {
|
||||||
|
emailMap.set(msgId, body)
|
||||||
|
okCount++
|
||||||
|
} else {
|
||||||
|
console.error(`[Scan] POP3 RETR ${i}: 无法提取 Message-ID，跳过`)
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
console.error(`[Scan] POP3 RETR ${i} 失败: ${resp.toString('latin1').substring(0, 80)}`)
|
||||||
|
}
|
||||||
|
} catch (e) {
|
||||||
|
console.error(`[Scan] POP3 RETR ${i} 异常:`, e instanceof Error ? e.message : e)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
console.log(`[Scan] POP3: 成功获取 ${okCount}/${fetchCount} 封（按 Message-ID 索引 ${emailMap.size} 封）`)
|
||||||
|
await sendCmd('QUIT').catch(() => {})
|
||||||
|
finish(null, emailMap)
|
||||||
|
} catch (e) {
|
||||||
|
console.error('[Scan] POP3 流程失败:', e instanceof Error ? e.message : e)
|
||||||
|
finish(e instanceof Error ? e : new Error(String(e)))
|
||||||
|
}
|
||||||
|
})()
|
||||||
|
})
|
||||||
|
}
|
||||||
|
|
@ -0,0 +1,141 @@
|
||||||
|
// src/lib/monitor/ticket-notifier.ts
|
||||||
|
import { getMonitorConfig } from './settings-manager'
|
||||||
|
import { WeChatPusher } from './wechat-pusher'
|
||||||
|
import { AvailabilityEngine } from './availability-engine'
|
||||||
|
import { getRackPosition } from '@/lib/assets-client'
|
||||||
|
import { formatBeijingTime } from './types'
|
||||||
|
|
||||||
|
export interface TicketNotifyInput {
|
||||||
|
ticket_no: string
|
||||||
|
device_ip: string | null
|
||||||
|
device_sn: string | null
|
||||||
|
device_name: string | null
|
||||||
|
ticket_type: string | null
|
||||||
|
content: string | null
|
||||||
|
assign_time: string | null
|
||||||
|
}
|
||||||
|
|
||||||
|
const WEBHOOK_GAP_MS = 300
|
||||||
|
const RATE_WINDOW_MS = 60_000
|
||||||
|
const RATE_MAX = 15
|
||||||
|
|
||||||
|
const recentPushed = new Map<string, number>()
|
||||||
|
let windowStart = 0
|
||||||
|
let windowCount = 0
|
||||||
|
|
||||||
|
function isValidAssignTime(t: string | null): boolean {
|
||||||
|
return !!t && /^\d{4}-\d{2}-\d{2}[ T]\d{2}:\d{2}:\d{2}$/.test(t)
|
||||||
|
}
|
||||||
|
|
||||||
|
function trunc(s: string | null, n: number): string | null {
|
||||||
|
if (!s) return s
|
||||||
|
return s.length > n ? s.slice(0, n) : s
|
||||||
|
}
|
||||||
|
|
||||||
|
function formatBasicMessage(t: TicketNotifyInput): string {
|
||||||
|
let msg = '【新建工单】\n\n'
|
||||||
|
msg += `工单号：${t.ticket_no}\n`
|
||||||
|
if (t.device_ip) msg += `服务器IP：${trunc(t.device_ip, 64)}\n`
|
||||||
|
if (t.device_sn) msg += `服务器SN：${trunc(t.device_sn, 64)}\n`
|
||||||
|
if (t.device_name) msg += `设备名称：${trunc(t.device_name, 128)}\n`
|
||||||
|
if (t.ticket_type) msg += `工单类型：${trunc(t.ticket_type, 32)}\n`
|
||||||
|
if (t.assign_time) msg += `派单时间：${t.assign_time}\n`
|
||||||
|
if (t.content) msg += `工单内容：${trunc(t.content, 500)}\n`
|
||||||
|
return msg.trim()
|
||||||
|
}
|
||||||
|
|
||||||
|
async function getRackPositionSafe(ip: string | null, sn: string | null): Promise<string | null> {
|
||||||
|
// 注：assets-client.getRackPosition 内部有 encodeURIComponent，但【无】超时。
|
||||||
|
// 这里用 Promise.race 加 5s 超时兜底（assets 不可达时 fetch 会挂到 Node 默认 TCP 超时 30-120s）。
|
||||||
|
if (!ip && !sn) return null
|
||||||
|
try {
|
||||||
|
const timeout = new Promise<null>(resolve => setTimeout(() => resolve(null), 5000))
|
||||||
|
return await Promise.race([getRackPosition(ip, sn), timeout])
|
||||||
|
} catch {
|
||||||
|
return null
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
function allowPush(ticketNo: string): boolean {
|
||||||
|
const now = Date.now()
|
||||||
|
const last = recentPushed.get(ticketNo)
|
||||||
|
if (last && now - last < RATE_WINDOW_MS) return false
|
||||||
|
if (now - windowStart >= RATE_WINDOW_MS) { windowStart = now; windowCount = 0 }
|
||||||
|
if (windowCount >= RATE_MAX) {
|
||||||
|
console.error(`[Notifier] 限频丢弃推送: ${ticketNo}（1分钟内超 ${RATE_MAX} 条）`)
|
||||||
|
return false
|
||||||
|
}
|
||||||
|
windowCount++
|
||||||
|
recentPushed.set(ticketNo, now)
|
||||||
|
for (const [k, ts] of recentPushed) { if (now - ts >= RATE_WINDOW_MS) recentPushed.delete(k) }
|
||||||
|
return true
|
||||||
|
}
|
||||||
|
|
||||||
|
// 读取当前启用的 webhook（动态，后加的自动生效）
|
||||||
|
function getEnabledHooks(): { enabled: boolean; url: string }[] {
|
||||||
|
const config = getMonitorConfig()
|
||||||
|
return config.wechat.webhooks.filter(wh => wh.enabled && wh.url)
|
||||||
|
}
|
||||||
|
|
||||||
|
// 依次推送到给定 webhook 列表，webhook 间加固定小间隔节流
|
||||||
|
async function pushHooks(hooks: { url: string }[], message: string): Promise<void> {
|
||||||
|
const pusher = new WeChatPusher()
|
||||||
|
for (let i = 0; i < hooks.length; i++) {
|
||||||
|
await pusher.pushText(message, hooks[i].url)
|
||||||
|
if (i < hooks.length - 1) await new Promise(r => setTimeout(r, WEBHOOK_GAP_MS))
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
export async function notifyTicketCreated(t: TicketNotifyInput): Promise<void> {
|
||||||
|
try {
|
||||||
|
// 先检查是否有启用的 webhook：无则直接返回，不消耗限频计数
|
||||||
|
const hooks = getEnabledHooks()
|
||||||
|
if (hooks.length === 0) return
|
||||||
|
if (!allowPush(t.ticket_no)) return
|
||||||
|
const rack = await getRackPositionSafe(t.device_ip, t.device_sn)
|
||||||
|
const faultInfo = {
|
||||||
|
// server_ip/server_sn 进入消息前截断（formatAvailabilityMessage 为唯一真源不可改，故在此截断）
|
||||||
|
server_ip: t.device_ip ? t.device_ip.slice(0, 64) : null,
|
||||||
|
server_sn: t.device_sn ? t.device_sn.slice(0, 64) : null,
|
||||||
|
fault_time: isValidAssignTime(t.assign_time) ? t.assign_time!.replace('T', ' ').slice(0, 19) : null,
|
||||||
|
order_number: t.ticket_no, fault_detail: t.content,
|
||||||
|
}
|
||||||
|
let message: string
|
||||||
|
const normTime = faultInfo.fault_time
|
||||||
|
if (t.ticket_type === 'OEM诊断' && normTime) {
|
||||||
|
// 仅 OEM 分支才需要可用性引擎与推送器
|
||||||
|
const engine = new AvailabilityEngine()
|
||||||
|
const pusher = new WeChatPusher()
|
||||||
|
const monthKey = normTime.slice(0, 7)
|
||||||
|
const oemDeadline = engine.calculateOemDiagDeadline(monthKey, normTime)
|
||||||
|
message = pusher.formatAvailabilityMessage({}, faultInfo, true, oemDeadline, t.ticket_no, rack, t.content ? t.content.slice(0, 500) : null)
|
||||||
|
} else if (t.ticket_type === 'OEM维修' && t.device_sn && normTime) {
|
||||||
|
const engine = new AvailabilityEngine()
|
||||||
|
const pusher = new WeChatPusher()
|
||||||
|
const monthKey = normTime.slice(0, 7)
|
||||||
|
// 可用性计算用原始 device_sn（未截断），保证匹配 fault_records
|
||||||
|
const deadlines = engine.calculateTierDeadlines(monthKey, t.device_sn, normTime)
|
||||||
|
message = pusher.formatAvailabilityMessage(deadlines, faultInfo, false, null, t.ticket_no, rack, t.content ? t.content.slice(0, 500) : null)
|
||||||
|
} else {
|
||||||
|
message = formatBasicMessage(t)
|
||||||
|
}
|
||||||
|
await pushHooks(hooks, message)
|
||||||
|
} catch (e) {
|
||||||
|
console.error(`[Notifier] notifyTicketCreated 失败 (${t.ticket_no}): ${e instanceof Error ? e.message : e}`)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
export async function notifyBatchSummary(ticketNos: string[]): Promise<void> {
|
||||||
|
try {
|
||||||
|
if (!ticketNos || ticketNos.length === 0) return
|
||||||
|
const hooks = getEnabledHooks()
|
||||||
|
if (hooks.length === 0) return
|
||||||
|
const shown = ticketNos.slice(0, 20)
|
||||||
|
let list = shown.join('、')
|
||||||
|
if (ticketNos.length > 20) list += `等 ${ticketNos.length} 张`
|
||||||
|
const message = `【批量导入工单】\n\n本次导入 ${ticketNos.length} 张工单：\n${list}\n导入时间：${formatBeijingTime()}`
|
||||||
|
await pushHooks(hooks, message)
|
||||||
|
} catch (e) {
|
||||||
|
console.error(`[Notifier] notifyBatchSummary 失败: ${e instanceof Error ? e.message : e}`)
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
@ -130,9 +130,10 @@ export class BackgroundWorker {
|
||||||
const faultInfo = email.html ? this.mailMonitor.extractFaultInfo(email.html, tableData) : null
|
const faultInfo = email.html ? this.mailMonitor.extractFaultInfo(email.html, tableData) : null
|
||||||
if (!faultInfo?.order_number || !faultInfo?.fault_time) continue
|
if (!faultInfo?.order_number || !faultInfo?.fault_time) continue
|
||||||
|
|
||||||
// 创建工单
|
// 创建工单（返回 null = 工单已存在/未创建，跳过后续推送与记录，防止与 notifier 双推）
|
||||||
const content = faultInfo.fault_detail || ''
|
const content = faultInfo.fault_detail || ''
|
||||||
this.ticketProcessor.createTicketFromEmail(faultInfo, type, config, content)
|
const createdOrderNo = this.ticketProcessor.createTicketFromEmail(faultInfo, type, config, content)
|
||||||
|
if (!createdOrderNo) continue
|
||||||
|
|
||||||
// 获取机架位置
|
// 获取机架位置
|
||||||
const rackPosition = await this.ticketProcessor.getRackPosition(faultInfo.server_ip, faultInfo.server_sn)
|
const rackPosition = await this.ticketProcessor.getRackPosition(faultInfo.server_ip, faultInfo.server_sn)
|
||||||
|
|
|
||||||
Loading…
Reference in New Issue